Last updated: 8 August 2026
We want you to be happy with what you buy. This policy explains when a refund is available, and how to ask for one.
It applies alongside our Terms of Service.
The short version
| What you bought | Refundable? |
|---|---|
| Custom service, work not yet started | Yes — full refund |
| Custom service, work in progress | Partial — for work not yet done |
| Custom service, delivered and approved | No, but we will fix genuine faults free |
| Website template, not yet downloaded | Yes — full refund within 14 days |
| Website template, already downloaded | No, unless it is faulty or not as described |
| Lifetime Access | Yes within 14 days if 2 or fewer templates downloaded |
| Care plan or hosting | Cancel anytime; current period is not refunded |
| Directory or booking website build | Same terms as any custom service, below |
| Domain registration | No — registration cannot be reversed |
Custom services
Before work starts. Cancel before we begin and you get a full refund, no questions asked.
After work starts. You can cancel at any time. We will refund the portion of the fee covering work not yet carried out, and hand over everything completed to that point. Refunds are calculated on work done, not time elapsed.
After delivery. Once work has been delivered and approved, it is not refundable — but if something we built does not work as described, tell us and we will fix it free of charge. That is what the 30-day support period is for.
Our guarantee. If we deliver work and you are genuinely unhappy with it, raise it within 14 days of delivery. We will revise it. If after a fair round of revisions it still is not right, we will refund what you paid for that stage.
The guarantee does not cover a change of mind about the scope you approved, delays caused by content or access not being supplied, or dissatisfaction with results outside our control such as search rankings or sales figures.
Website templates
Templates are digital products delivered instantly.
Not yet downloaded? Full refund within 14 days — just ask.
Already downloaded? Because the file cannot be returned, downloaded templates are non-refundable. The exception: if a template is faulty, incomplete, or materially different from its description, contact us within 14 days and we will fix it or refund you in full.
Before buying, please check the live demo and confirm you have Elementor Pro, which templates require and which is not included.
Lifetime Access
Refundable within 14 days of purchase, provided you have downloaded no more than two templates.
Beyond that, the value of the bundle has largely been received, so refunds are not available.
Care plans and hosting
These are annual services billed in advance.
You may cancel at any time by emailing us. Cancellation stops future renewals; the current period is not refunded pro rata, and the service continues until that period ends.
If we fail to deliver what a plan promises — for example we miss agreed updates or monitoring — tell us. We will put it right or refund the affected period.
Domain registration
Domains are non-refundable once registered. Registration is processed by the registry and cannot be reversed, even within minutes.
Please double-check the spelling of the domain before confirming.
How payment works
We invoice rather than taking payment at checkout. When you place an order we email an invoice within 12 hours with a secure payment link, and you pay by card through Payoneer or by international bank transfer.
Because nothing is charged at the moment you order, you can change your mind before paying the invoice at no cost — just let us know and we will cancel it.
How to request a refund
Email info@codersnoyan.com with:
- Your order number
- What you bought
- Why you are requesting a refund
We reply within 12 hours and aim to resolve every request within 3 business days.
Approved refunds are returned by the same route you paid — back to the card via Payoneer, or by bank transfer — and typically appear within 5–10 business days, depending on your provider.
Refunds are issued in US dollars for the amount invoiced. If your bank or card issuer applied a currency conversion or transaction fee when you paid, that fee is theirs rather than ours and cannot be refunded by us.
Please talk to us before opening a dispute
If something is wrong, email us first. Nearly every issue is resolved the same day.
Opening a card chargeback or payment dispute without contacting us — for work delivered as described — makes things slower for both of us, and may result in suspension of services and any licences granted.
We would much rather fix the problem.
Your statutory rights
If you are a consumer, this policy sits alongside your legal rights and does not replace them.
In the UK, EU and some other regions, consumers have a 14-day right to cancel distance purchases. For digital content delivered immediately, that right ends once download begins and you have consented to immediate delivery — which is why downloaded templates are non-refundable.
Questions? Email info@codersnoyan.com — we will reply within 12 hours.